Please keep these policies in mind to ensure your appointments go as smoothly as possible. By scheduling an appointment with On My Face Please Skin + Lash, you are agreeing to follow these policies.
A card is required to be held on file for all appointments in order to enforce the cancellation policy. Nothing is charged to this card unless the cancellation policy is broken. All appointments must be made online so that consultation forms can be filled out prior to your appointment.
Appointments may be cancelled or rescheduled free of charge when at least 24 hours notice is provided. Appointments cancelled or rescheduled with less than 24 hours notice will result in a charge of 50% of the service cost directly to the card on file. No shows will be charged at 100% of the scheduled service costs.
Your appointment starts and ends at the time that it is scheduled. Please be on time to your appointment to ensure full service time. The amount of the service does not change based on your arrival time.
Children and Guests
Due to accommodations and the nature of services provided, children and guests are not permitted in the studio.
Animals are not permitted in the studio for sanitary reasons.
You are paying for artist time, product, and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
Lash Refund Policy
If you’re unhappy with your lashes, or the lashes do not last at the fault of the product, a complimentary 30 minute touch-up will be provided when contacted within 72 hours of application. This complimentary service must be completed within a week of application. No complimentary services will be honored past this time frame.
Outside Lash Extension Work
If you currently have eyelash extensions on from somewhere other than On My Face Please Skin + Lash and want them filled, please schedule a complimentary consultation so your current extensions can be evaluated. It’s always a possibility we may not be able to work over the lashes you have, and suggest a removal and full set instead. Clients from elsewhere are still subject to the requirement of getting a fill within 3 weeks of your last appointment with your previous artist.